I received the Ryla Pack off my baby registry from a dear friend and was quite excited about it. I decided I was going to exchange from gray to black as the gray didn't suit what I was looking for. I submit an exchange request and realized I had not heard from the company in quite a few days. I emailed customer service and got a very unprofessional email reply back. No salutation or name of whom I was speaking with. She told me she accidentally sent the exchange information to the original purchaser. I specifically made it clear that I would like the exchange label to be sent to my email address as this was a gift. I politely ask if she could then send the label to my address so I can get the bag shipped off. She follows up with instructions on how to return an item back (which was not my question and I know how to return a package) and never sent me an exchange label. My first email correspondence was on August 26 and it is now September 11 and I still have the gray bag and no exchange label. Save yourself the hassle and purchase a diaper bag from a reputable retail establishment where there are clear customer service protocols in place. I will not be using my Ryla Pack nor would I recommend this company to my friends.

This backpack is the best diaper bag! It is just big enough to fit all the necessities! I love the zippers. They are very nice, durable, and easy to zip.

I bought the black one for myself for mother’s day & I Just HAD to have the gray and I am IN LOVE!! I can’t decide which is better I love them both so much. But this gray is so sleek!! My husband even loves this one he wears it a ton! This bag is so perfect! & I use it even just for myself sometimes!

Love I just which I had gotten the brown one bc I wear more Browns.

This is my first time using my bag after it arrived 2 weeks ago. I have 2 grand babies and this was perfect for a day at the park/pool yesterday. I hesitated to take it out of the box and I am certainly glad I did! It wasn’t awkward or really too heavy. The kids liked that their water stayed cool and the snacks were easy enough for them to get. Thanks!

I am a mom of teenagers so I don’t need a diaper bag but this bag is so well designed it is great a purse/bag. So much organization. It is so well made and paired with the pouches I know were everything is when I need it and is still very stylish. Great bag!

I will be using it as a travel bag rather than a diaper bag. My 11” iPad Pro wont fit in the back zipper pocket with its case, which is a bummer. Other than that it’s exactly as expected. I didn’t want a giant backpack but the small Tumi’s are ridiculously small and this size is great. Good organization compartments and surprisingly comfortable to wear!

I love this bag. It’s slight smaller than I thought it would be but I’m okay with it because it keeps me from overpacking. It’s very lightweight and perfect for going anywhere

Bag seems great, looking forward to trying it out when our little one arrives

I LOVE this bag!! It’s not bulky at all like some other leather bags, and has plenty of room!its gorgeous and Super amazing quality, highly recommend!

Love this bag! It’s soooo stylish yet totally functional!!!!

I love my Ryla bag. My kiddos are in elementary school now so I use it as a regular purse. I like how well I can organize it with the organizing pouches and I do not have to empty out the whole bag to get to my medicine, wallet or make up. The only thing - it is a little heavy, not as lightweight as I expected. I have #Becky Higgins (on Instagram) to thank for pointing this amazing bag out to me. I would not hesitate to give this as a diaper bag gift to any girlfriend who is expecting. Also appreciate that you customer service is so responsive.

I am using this as a travel backpack & am liking it, except for the fact that my large iPad does not fit in the intended pocket. It is only meant for smaller iPads. Very disappointed with that, otherwise it fits under an airplane seat fine i don’t need the changing pad that was included.

I love my new Ryla! I had the older version with the round larger grab handle but it was peeling too much and they exchanged it for the new one with the new and improved grab handle and I must say I prefer this one over the older one. Even the material seems a little more softer than my old bag. Super happy with my new bag!

I bought this backpack for my niece's baby shower and she adores the size and color and quality seems wonderful. I would invest in this high quality, stylish and efficient product in the future. Worth every penny to see her smile and excitement !

I absolutely love my bag!! It is so beautiful, well made & functional. I appreciate the little cards in every pocket of the bag suggesting what to use that pocket for! I thought that was very cute and helpful. Can't say enough good things about this bag and this company!

Completely obsessed with my gray Ryla!!! This bag has forced me to really only pack the necessities which I am so grateful for. The customer service is outstanding and I am so excited to purchase more! :)

Love love love it so far!!

I still have 5 weeks till my due date, so I haven't used it yet. But I know I am going to love it!

I had been looking for a new slightly smaller diaperbag backpack for every day use. Everything I was finding felt way too big. I saw someone with this bag and had to have it. It is clearly designed by someone who has actually used a diaper bag! There are easy access pockets, space near the back for a wallet and just enough (and the right sized) organizational pockets on the inside. Also to my delighted surprise, I can still cram lots of things in there for an entire day out. Time will tell as to durability but at this point I highly recommend!!

Bag is cute forsure. Like all the compartments but definitely runs smaller than I expected (the inside) that’s the only real downfall.

I’ve been through so many diaper bags, and I feel like I finally found the one!! It’s super easy to make my stuff fit and the pouches ?!? Don’t even get me started, I love them they’re very helpful in many ways, no more having to just shove all my stuff in my bag and trying to make it all fit because now I place in a pouch & no more problems!

Hi I brought they grey back back with the pink pompom my bag has a big crece and a defect in the material. looks like it was folded and some one poked it with something sharp. I will not be using it makes me sad I paid so much and am not happy.

My daughter absolutely loved her new diaper backpack! It as perfectly designed and high quality! Thank you RYLA!

My first one arrived damaged with a crease in it. Thankfully I was sent another one. However the second one I received was used (urine on change pad, crackers and crumbs in it, scuffs on gold feet). I am disappointed that the second one had to be returned as well. So...as pretty as the bag is, I am moving on to something else.

I did so much looking for the perfect diaper backpack, and after all my searching I kept coming back to this one. It came super quick and the quality is amazing! There's so much space, I couldn't believe it! I can't wait for my baby girl to be here so I can start using it!!

I got this for my wife for Christmas and she loves it. It’s so practical and hold EVERYTHING! It’s hands free and easy! Just what she needs.

Love love love ❤️ this Diaper Bag! Super high quality

Love love love these bags! I have two toddlers so I’m always needing snacks, drinks, diapers, etc and all of the compartments in the bag are perfect. The size of the bag is just right- not too big, not too small. And they are so cute! Can’t say enough good things about the bag!!

This bag is absolutely beautiful and amazing! My baby is due December 21st and this is going to be his hospital bag. It has plenty of space, but helps you not overpack. I love it and would totally would recommend it!

I got the light grey one and it’s absolutely beautiful! I love my new Ryla, it’s the perfect everyday diaper bag for my two boys and I. Unfortunately I’ve noticed the threading on one of the inside slip pockets is coming loose and I had this bag for less than a month. That’s disappointing. :(

I have been using my RYLA bag for a few weeks now and I don't know what I did before this bag! I love that I have two free hands and can carry all my mama items and still have enough space to carry all the sippy cups and baby wipes! This bag does not look like a diaper bag, which I love. Also, the color is perfect for Florida year round sunshine. Can't get enough of this bag!

Great service, prompt delivery, excellent quality

I love this bag. I purchased the grey one, and I couldn’t be more happier. When I received it, I was amazed with the quality. It was very sturdy and the zipper quality was better than I expected. My son is 5, so I don’t carry diapers, but I do have to carry a lot of stuff for him still. I have used it so far on one of his field trips to the pumpkin patch and a trip to the zoo and I can’t tell you how amazing it feels on my back even when it’s full of water, snacks, wallet, sunscreen..etc. I definitely recommend this bag. I am planning on ordering the brown one soon.

I LOVE my RYLA pack! It is everything I hoped for and more. I kept seeing it around social media and I am so happy I purchased one! I love the gray, it is just so chic and classy. The quality is amazing! Baby isn't even here yet and I'm rocking it everywhere I go! If you are looking for a diaper bag, this is the one!!!

I absolutely love this bag!! My kids are all well above the “diaper bag” phase but this was and is the perfect backpack for me. I am a Mom of 4, ages 12-20 but I’ve still been searching for that perfect backpack for day trips and traveling. A bag than can hold electronics, water bottles that stay cold, snacks, my wallet, sunglasses and everything else a woman on the go needs. I am SO glad I took a chance and ordered this “diaper bag”. I’ve received so many compliments on it and on the rare occasion I share what the true intended use is for it people are surprised. The quality is top notch, vegan leather is very important to me and simply put its classic and stylish!!

I love the Ryla pack! I was worried about the size. But with a 2 year old and a 2 month old it’s the perfect size, it helps me keep organized and ready to go. I also love that you can just wipe it clean. I’ve had a few other diaper bags that get dirty super easy and they rip. I wanted something that was good quality and would last a long time. So far so good, I really love it. It’s super cute and practical just what every Mom needs.

I have learned the art of not overpacking with my Ryla Pack! I find watching others pack their diaper bag is very helpful when you first get your pack!

I LOVVVVEEEEE IT soooo much

The Ryla bag doesn’t only look amazing on but is an amazing bag all around! From the inside out! I highly recommend this bag to new moms & moms with children already. This bag doesn’t only have to be a diaper bag but an everyday bag for anything you’ll like to carry around. Travel carry on, college bag, or just an everyday purse bag. Absolutely love it & the compliments I get every time I wear it out.

Bought this for one of my best friends as a baby gift and she loves it! Everything is labeled and it has pockets for both mommy and baby! Definitely worth the price for both utility and appearances :)

It’s amazing!!! *only thing I would add would be a clip for Momma’s keys so I don’t have to dig. Then it would be even better!

I love my rylapack, but on the top handle there is a little slit .

Even better in person!!! I'm so in love and will never again buy any other type of diaper bag! it's so sturdy and amazing quality I'm so pleased! thank you for creating something so perfect! xoxo chelsea

In love with this bag super stylish and comfy it fits everything i need for baby and i

This diaper bag is amazing!! So cute and stylish. The quality is excellent and there are so many pockets and a place for everything! I will definitely be purchasing the other colors.

LOVE this diaper bag! I had been searching for the perfect one my entire pregnancy and couldn’t find what I was looking for until the Ryla bag. Perfect size, love the color, tons of pockets, stylish and comfortable.

Love this bag! It's the perfect size for the stage of motherhood I'm in. My baby is almost 18 months old so I no longer need to pack as much with me. Plenty of room for a few diapers, wipes, sippy, and snacks. Plus a few extras for mom . Its stylish, and best of all it doesn't look like a diaper bag! Love it!

We love our Ryla bags! Have three of them.. We use it for everything from a diaper bag all the way to loading it up full of drinks and heading to the beach. Highly recommend!